Return & Refund Policy – LUCKYTOPIX

Effective Date: June 14, 2025

At LUCKYTOPIX, your satisfaction is our priority. We strive to ensure every product meets the highest quality standards. If for any reason you are not completely satisfied with your purchase, please review our return and refund policy below.

1. Eligibility for Returns

  • You may return eligible products within 14 days of receiving your order.

  • Products must be:

    • Unused, unopened, and in original packaging

    • In resalable condition without signs of wear or damage

    • Accompanied by a valid proof of purchase (order confirmation or invoice)

For hygiene and safety reasons, opened or used cosmetic products, including lipsticks, cannot be returned unless they are defective or incorrect.

2. Non-Returnable Items

We do not accept returns for:

  • Opened or used lipsticks

  • Products purchased during clearance or final sale promotions

  • Gift cards and promotional items

3. Defective, Damaged, or Incorrect Items

  • If you receive a defective, damaged, or incorrect product, please contact us at info@luckytopix.com within 48 hours of receiving your package.

  • Include clear photos of the product and packaging for our review.

  • We will promptly arrange for a replacement, exchange, or refund as appropriate.

4. Return Process

To initiate a return:

  1. Contact our customer support at info@luckytopix.com to request a return authorization.

  2. Carefully package the item(s) and include your order details.

  3. Ship the product to the return address provided by our team.

  4. Once received and inspected, we will process your refund or exchange.

Customers are responsible for return shipping costs unless the return is due to our error.

5. Refund Processing

  • Approved refunds will be issued to the original payment method.

  • Refunds typically take 5-10 business days to reflect, depending on your bank or payment processor.

  • Original shipping fees are non-refundable, unless the return is due to a defective or incorrect product.

6. Cancellations

  • Orders may only be canceled before processing and shipping.

  • Please contact us immediately if you wish to cancel an order.

7. Contact Information

For assistance with returns or refunds, please contact:

LUCKYTOPIX
57 Cunnery Rd, Mallwyd, United Kingdom
Phone: 079 3636 4347
Email: info@luckytopix.com
Website: https://luckytopix.com