Refund and Returns Policy
Effective Date: November 11, 2024
At luckytopix.com, we want you to be completely satisfied with your purchase. If you’re not satisfied, we accept returns and offer refunds under the following conditions:
1. Return Eligibility
- Returns must be made within 30 days of purchase.
- The product must be in unused, original condition with all packaging intact.
- Proof of purchase (receipt or order number) is required for returns and exchanges.
2. Non-returnable Items
Some items are non-returnable, including:
- Gift cards
- Personalized or custom-made products
- Products marked as final sale
3. Refund Process
- Once we receive your returned item, we will process your refund to the original payment method within 7 business days.
- You will receive a confirmation email once the refund has been processed.
4. Return Shipping
- You are responsible for the return shipping costs unless the item was defective or we made an error with your order.
Contact Us
For any questions or concerns about this Refund and Returns Policy, please contact us at:
- Email: luckytopix@gmail.com
- Phone: +1 (224) 888-9170
- Address: 401 Chateau Pl, Lafayette, LA 70503, USA